Brussels / 3 & 4 February 2018


A crash course on remote, moderated usability testing

I’m going to show you that you don’t need to be a researcher or have a huge budget to conduct remote, moderated usability testing.

In this talk I’ll cover:

  • The value of remote, moderated usability testing.

  • Sourcing users.

  • Writing a script.

  • Speaking with users.

  • How to share your findings with an open source community.

GitLab is an integrated product that unifies issues, code review, CI and CD into a single user interface. GitLab is a remote-only organization and just like our team, our users are spread across the globe. Conducting remote, moderated usability testing allows us to quickly connect with GitLab users anywhere in the world.

Usability testing is a technique used to evaluate a product by testing it with representative users. Moderated usability testing provides us with a lot of in-depth qualitative research about our users’ needs. It can help us to uncover usability problems that we weren’t aware of and to generate solutions to solve these problems.

Conducting remote, moderated usability testing needn’t be expensive nor do you have to be a researcher. I’m going to show how you can run your own remote usability studies on your open-source projects with a limited budget.


Photo of Sarah O'Donnell Sarah O'Donnell