Building a modern monitoring environment is more than just using the latest awesome tools, collecting all of the data, displaying numerous graphs and knowing when things go wrong. A modern monitoring environment is more than tools and infrastructure. It's a service. A service you provide to your whole team: developers, operations, security, and the business. This talk is about how you can build monitoring environments (or extend your existing environment) that are customer-focussed rather than infrastructure focussed. We'll see how you can treat your needs and the needs of your organization as customer requirements and build monitoring that is consumable and configurable on demand.

We'll focus on:

• What does monitoring as a service look like?
• How do we move to a customer-driven service?
• What tooling do we need to build, change or extend?
• How does this change how your monitoring environment operates?
• What new components and metrics do we need to collect and measure?

By the end of the talk you should be able to build a plan to make your monitoring available as a service to anyone in your organization.