So you’ve done some user testing or usability testing as an open source software team and now you have interesting user insights collected. But...what do you do with it? How does user feedback correspond to issues in the backlog? How do you get the wider OSS community team up to speed if they haven’t been part of the synthesis process? These are some of the questions you may ask yourself after participating in user testing or usability testing. You’re ready for a synthesis process!

The USABLE team has already published two resources about user testing and usability testing, now they are presenting their third resource about user insight synthesis. You’ll see how they supported open source software tool teams to work with user insights in an open source way of user testing, usability and synthesis work. In this session you will observe how the USABLE team supported OSS tool teams with user insight synthesis processes with detailed explanations of why, how and when to do synthesis. You will also view clips of a previous closed session in which the USABLE team and OSS tool teams collaborated on a synthesis work session.